This website www.whisperjourneys.com is owned and operated by Whisper Journeys (based in Luang Prabang, Laos). Whisper Journeys strives to ensure security and confidentiality of the personal information you provide to us. This website is not intended for use by individuals below 18 years of age.
Information collected from the customer
Any information entered on our website is stored. This includes:
personal information like your first and last name, telephone number, postal and email addresses, fax number
credit card information like credit card number, cardholder name, and expiration date.
additional information about your hotel room preferences or special needs. (Mandatory information is indicated)
Additional traveler information – required when making a reservation for someone else through our website. Please ensure proper consent has been obtained from such additional travelers, as it requires provision of their personal information. Also, any request for accessing or appending submitted information can only be made through the primary customer booking.
Usage of Personal Information of the Customer
Whisper Journeys collects uses and discloses your personal information for the following purposes:
customer service purposes including queries and special requests;
improvement of products, services, and website;
customization of website experience;
administrative and business operations;
addressing requests, enquiries and complaints;
crime investigation and response to law enforcement agencies;
identity verification;
promotional events;
legal purposes;
investigations relating to disputes, billing or fraud and preventing potentially prohibited or illegal activities;
meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Whisper Journeys;
enforcing Terms and Conditions;
provision of travel products and services;
facilitation of daily operations of our travel products and services;
processing of payment instructions, direct debit facilities and/or credit facilities requested by you;
resolving disputes, collecting fees, or troubleshooting problems;
insurance claims and payments arising under the respective policies;
internal reports;
referral payments and commission fees to our external partners
Furthermore, where permitted by law,
analytics and tracking, including facilitating sale of analytical data
market research and surveys
providing special offers and promotions
purposes which are reasonably related to the above.
Please contact us if you choose to withdraw consent for receiving marketing or promotional material and communication. Requests may take up to 30 days for processing.
All information that we collect from you is retained in the servers of the Whisper Journeys Company.
Information Sharing
Whisper Journeys takes care to ensure protection of your personal information against unauthorized disclosure. Subject to the provisions of any applicable law, your personal information may be shared with the following:
Hotel, insurance companies and activity providers who complete your travel reservations. All services provided by a third-party supplier are described as such. Please review the privacy policies of any third-party travel supplier whose products you purchase through this Website. Note that these suppliers may separately contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit.
Third-party vendors who provide services or functions on our behalf, including banks, credit card processing, customer service, marketing, promotions, distribution of surveys or sweepstakes programs, and fraud prevention services. Personal information may be shared with telecommunications, content or other service providers to facilitate their provision of content or services, or for system operation and maintenance and billing purposes between service providers. Third-party vendors may also be authorized to collect information in order to perform operations on our Website. Third-party vendors may access or collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
Business partners with whom we jointly offer products or services, for example financial institutions, credit card services, telecommunications providers or travel-related services, as well as commercial shops and retailers, and their their name will be indicated. Your information will be shared with those business partners so that they can contact you directly by email or post about the products and services that you have signed up to receive. This may include your contact information as well as other information necessary to provide the travel product or service you have requested. Please note that we do not control the privacy practices of these third-party business partners.
Referring websites. We may share some information about you with a referring website so that they can contact you directly by email or post about their products and services. Please review the privacy policies of any website that referred you to this Website.
Corporate family. We may share your personal information with our corporate family in the leisure and travel sector and their respective employees in order to provide you with information about products and services, both leisure- and travel-related that might interest you. They will follow the privacy policies stated here.
Companies providing services to Whisper Journeys. Insurance, auditing, legal or consultancy services, agents, contractors or third party service providers who provide operational services to Whisper Journeys, courier services, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call center, security or other services.
Others. A business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving Whisper Journeys, and any other party to whom you authorize us to disclose your personal information.
To comply with applicable laws or legal processes when required.
To take action regarding illegal or suspected illegal activities covering both local and foreign investigations; and upon request from law enforcement agencies in your jurisdiction, or in order to protect and defend the rights, property, or safety of the Whisper Journeys Company, their website, or users of their website; and in connection with our Terms of Use and other agreements.
Related to a corporate transaction, in case of a sale of a subsidiary or a division, merger, consolidation, or asset sale, or company shut down.
Aggregate or anonymous information such as the number of visitors this Website receives or the most popular hotels and holiday destinations, not including any personal information to develop content and services, gauge interest and audit the efficacy of our advertising is also collected.
Accessing your information
You can access, correct and update your contact information by emailing us at wecare@whisperjourneys.com.
Web technology and cookie usage
Some information about you and your computer like your IP address, Web address, Web browser software and referring website is automatically collected when you visit our website, as well as information about your online activity like trips viewed, and purchases made, which helps us to customize your experience of our web services. If you would like to block, delete or disable cookies, Web beacons and other web technologies which are used to collect this data, please visit your browser or device settings to make amendments, although this might cause affect functionality of certain features or services on our website.
If you have any questions about our use of cookies or other technologies, please email us at wecare@whisperjourneys.comMobile app
Information is collected in the same way when using the Mobile App as when you use our website. Other information we collect, specific to the app includes:
information related to mobile app functionality that you access and use in order to refine and continuously improve the mobile app
Unique Device Identifier (UID) to confirm number of downloads to our advertising networks
Your current location (optional and can be turned off) to identify nearby hotels and travel services
Error reporting information in case it crashes or hangs in order to improve stability for future updates to the app
How we protect your information
In order to protect personal information you have shared with us on the website, appropriate administrative, technical, and physical security procedures have been implemented. Only authorized employees have access to personal information, only for business functions. We use data encryption when transmitting personal information that is sensitive to you (e.g., credit card details) between your system and ours, and firewalls and intrusion detection systems have been employed to help prevent unauthorized persons from gaining access to your information.
Data storage
Whisper Journeys stores and processes Personal Data about Travelers in secure environments in our head office. We see to it that all personal data transfer is done in accordance with local data protection laws.
External links
With regard to external website links, please examine their respective privacy policies in their collection, use and disclosing of personal information. Note that those websites do not operate under this Privacy Policy.
Changes to this Privacy Policy
In case of any change or update to this Privacy Policy, you will be notified via email or through a notice on our website.
Contacting us
For any questions or complaints, please email us at wecare@whisperjourneys.com. Please allow 24 hours to respond to any queries.
This Privacy Policy is effective as of 1 January 2017.
Whisper Journeys Private Limited
Luang Prabang, Lao PDR
English